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The Adoption of Physiological Measures as an Evaluation Tool in UX

Vanessa Georges, François Courtemanche, Sylvain Sénécal, Pierre-Majorique Léger, Lennart E. Nacke, and Romain Pourchon. 2017. The Adoption of Physiological Measures as an Evaluation Tool in UX. In Fiona Fui-Hoon Nah and Chuan-Hoo Tan. Eds. HCI in Business, Government and Organizations. Interacting with Information Systems. HCIBGO 2017. Lecture Notes in Computer Science, vol 10293. Cham. Springer, 90-98. doi:10.1007/978-3-319-58481-2_8

Abstract

One of the challenges associated with the use of physiological signals as an evaluation tool in measuring user experience (UX) is their reduced usefulness when they are not specifically associated with user behavior. To address this challenge, we have developed a new evaluation tool which contextualizes users’ physiological and behavioral signals while interacting with a system. We have conducted interviews with 11 UX practitioners, from various industries, to evaluate the usefulness of our tool. Through these interviews we gained a better understanding of the challenges facing industry practitioners when using physiological measures and assessed the functionalities provided by our tool.