Jennie Heo

Master's Student and UX Researcher

Jennie Heo recently completed her Master of Digital Experience Innovation program at the University of Waterloo. With her background in BA English and M.Ed in Applied Psychology & Human Development, she is passionate about conducting user research throughout the end-to-end process of delivering human-centric products through storytelling. Jennie completed her Master's capstone project with IBM Watson on implementing artificial intelligence tool to improve university students' social and emotional engagement on campus. As part of her research, she explored different features that might engage various aspects of games to increase the quality of overall user experience.