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Playing in the backstore: interface gamification increases warehousing workforce engagement

Mario Passalacqua, Pierre-Majorique Léger, Lennart Nacke, Marc Fredette, Élise Labonté-Lemoyne, Xinli Lin, Tony Caprioli, and Sylvain Sénécal. 2020. Playing in the backstore: interface gamification increases warehousing workforce engagement. In Industrial Management & Data Systems.. doi:10.1108/IMDS-08-2019-0458

DOI BibTeX

@article{passalacqua2020playing,
  title={Playing in the backstore: interface gamification increases warehousing workforce engagement},
  author={Passalacqua, Mario and L{\'e}ger, Pierre-Majorique and Nacke, Lennart E and Fredette, Marc and Labont{\'e}-Lemoyne, {\'E}lise and Lin, Xinli and Caprioli, Tony and S{\'e}n{\'e}cal, Sylvain},
  journal={Industrial Management \& Data Systems},
  year={2020},
  publisher={Emerald Publishing Limited}
}

Abstract

In a warehouse setting, where hourly workers performing manual tasks account for more than half of total warehouse expenditure, a lack of employee engagement has been directly linked to company performance. In this article, the authors present a laboratory experiment in which two gamification elements, goal setting and feedback, are implemented in a wearable warehouse management system (WMS) interface to examine their effect on user engagement and performance in an item picking task. Both implicit (neurophysiological) and explicit (self-reported) measures of engagement are used, allowing for a richer understanding of the user's perceived and physiological state.