A personal opinion article written by Joseph Tu, of the HCI Games Group.
“Hey you donkey, you’re a horrible carry,” I said. Oh boy, did it feel great saying that out loud via the in-game voice chat. It was another weeknight and the clock was advancing well beyond 2am. This is how I unwind after the stress of yet another deadline for class at midnight. I was eating Goldfish crackers and regretted not streaming my match on Twitch as I got aggravated again. “Look at our score, we are losing” I replied, “you’re useless!” Never have I found myself being this mean to a person before to such an extent. The most that I have ever been this outraged was when my great grandmother passed away. After watching various replays of myself playing the game in order to improve my performance, I felt that I had learned toxic terms with ease. I noticed even my sentence structure slowly changing when I got ‘flamed’ by other players.
This was different from my other gameplay experiences. When I began playing Dota2, I started out practicing with bots prior to a pub-match. I was primarily scared of getting flamed at other players for being not good enough at this game. I also had high dreams and aspirations of becoming a professional e-sports athlete one day or possibly performing at The International. Thus, prior to playing a game, I would spam (i.e., Dota 2 jargon for playing the same hero over and over) one hero I knew how to play really well. It was like a warm-up, like a few mental stretches before the game. My fingers were tingling with excitement. I was pumped. Although my practice rounds reduced the amount of toxicity that I received from other players in Dota2, there are just some players that behave negatively regardless of the situation. The bad sports and trolls. Unfortunately, I have encountered too many of them over the year.
Toxicity is the degree to which a player can damage or influence the negativity of another player. This is my definition of toxicity, anyways. I am worried that the gaming community, specifically the players surrounding real-time competitive team games, will become more toxic in the years to come if there are no actions taken to stop this behaviour, by this I mean developers taking this issue seriously.
Toxicity is an addiction. I know this because this is how I have experienced it. I slowly transitioned to become more toxic in my language and behaviour when I continued to play Dota2 (even though I believe this issue is similar in most MOBA games). I would say, I became an abusive player, complaining about tiny things over what my teammates did wrong, massive pinging on the mini-map, griefing and misusing the all-chat wheel, and naturally I never took any of the blame even if it actually is my fault (and it often is when I have time to reflect on it).
After doing some research on what was happening to me, I was glad to learn that the companies such as Blizzard, Valve, and RiotGames, who are making very successful MOBAs, are taking action by introducing “low priority” placements for toxic players. With the low priority placements, these companies encourage the players to remove their negative behaviours in-game.
Negative consequences of “toxic behaviour” led to a mind change for me. With that in mind, I knew I had to become a more positive player. Being in low priority is horrendous, it’s an absolute consternation. Being stuck in low priority has changed the way in which I have played Dota2. “I want to get out!,” I exclaimed. The only way to escape low priority is to win a set amount of games.
If a player abandons the game, the game will not count, unless you win with at least one opposing opponent. If you are the person who abandoned the game, the consequence will increase by one with a max of 5 games being the maximum amount. After that an additional 24-hour ban will be given upon each abandon, I have yet to reach this far. Therefore, to increase the chances of escaping low priority I needed to reduce my toxicity. Throughout my experience in low priority, the best ways to reduce toxicity in games are:
- Mute the other toxic players. Do not empower them. They just want your full attention. If you ignore them, you cannot see their negativity and be fueled by it. Of course, I do know that ping muting is not possible, but players are petitioning for it to happen.
- Always be positive and treat others like you would want to be treated. Be the nice person and give more compliments than insults. Everyone makes mistakes. Although it may be hard to forgive them even if they intentionally did it, just cheer your teammates on. It builds a positive mentality, and increases team morale on both sides. Just saying things such as “Good job X! That was a good play! Let’s win together.” A musical artist Willie Nelson stated: “Once you replace negative thoughts with positive ones, you’ll start having positive results.”
- Eliminate the “toxic terms” from your vocabulary. It doesn’t help anyone in the game, but instead it makes the situation worse. Rather than focusing on the game, the other players are now more focused on arguing with you. You can give someone constructive criticism by using the word “we” instead of directly pointing out a single player.
- Remember it’s just a game. Win or lose? It’s just a game. In the grand scheme of things, it will likely not matter (unless you are playing TI finals). When you notice that you are not having fun, it’s time to log off and find something else to do; just like me writing this blog!
- Hamilton, Kirk. (2012). Competitive gamer’s inflammatory comments spark sexual harassment debate. Kotaku, available online at
- Yubo Kou and Xinning Gui. 2017. The Rise and Fall of Moral Labor in an Online Game Community. In Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW ’17 Companion). ACM, New York, NY, USA, 223-226. DOI: https://doi.org/10.1145/3022198.3026312
- Jeffrey Lin. Riot Games. The Science Behind Shaping Player Behavior in Online Games. GDC Talk, GDC 2013.